Scope of Responsibilities:
INSC NOC Technicians represents the voice of our company to our clients. A pleasant manner and ability to work with clients at all levels of management and skill is a must.
Core Responsibilities:
- 24 x 7 monitoring of all components of the network via network monitoring systems and direct access to switches, firewalls, routers and other network peripheral equipment. Technicians are alerted to and must act upon any alarm conditions.
- Technicians must provide remote service to external and internal clients including computer maintenance and software installation. (desktop/server) Open trouble tickets and follow up network/customer issues per NT practices and procedures Coordinate testing with customers on customer trouble tickets Interface positively with peers, other department, carriers and customers to identify operational issues and provide expedient corrective actions
- Ensure that all paperwork such as customer, internal and maintenance tickets are completed accurately and in a timely fashion.
- Accept On-Call responsibilities on a rotating schedule with other technicians
- Other duties and responsibilities as assigned or deemed necessary by management.
Skills:
- Excellent communication skills
- Motivated team player
- Basic computer skills necessary
- Basic Understanding of networking and network environments
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to demonstrate competency in desktop/end-user support a plus
About the Company:
For 9 years, INSC has provided our clients with cutting edge technology solutions by supporting our primary client base in the tri-state area.