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By Rajani Baburajan

Citrix Online, a provider of Web-based remote access and support services, announced that Frost & Sullivan (News - Alert) has named the company the market leader in remote support for GoToAssist Corporate and GoToAssist Express, with 40 percent market share in North America and 30 percent worldwide.

Frost & Sullivan, in their new report titled “World Web-based Clientless Remote Support Software Market,” said that Citrix Online’s (News - Alert) range of purpose-built solutions, which target the needs of all market segments from SMBs to large businesses, as being a key factor in its success.

Citrix Online invented Web-based remote support more than 10 years ago starting with GoToAssist Corporate and expanded the portfolio this year with the introduction of GoToAssist Express, a purpose-built support service for individual professionals and small businesses, Brett Caine, general manager of Citrix Online, said.

Designed for all types of businesses, Citrix Online’s remote support solution gives customers the option to choose the solution that’s right for their business, Caine said. “Customers of all sizes are benefiting from this market-segmented approach and dedication to a simpler, better experience,” he added.

According to Frost & Sullivan analyst Krithi Rao, Citrix Online has achieved global leadership in clientless remote support by proactively developing simple to use systems that customers need today and into the future.

“The company is building on the success of GoToAssist Corporate in the large enterprise space by extending its reach to the SMB market – where its collaboration products have already seen tremendous success – with GoToAssist Express for individual professionals and small businesses,” Rao said.

With GoToAssist Corporate, Citrix Online’s customers are able to quickly respond to employees in remote offices while lowering call-resolution times. The system allows their help desk agents resolve issues in a timely manner and let their employees continue working with little disruption.

In its report, Frost & Sullivan forecasts the remote support market to grow from approximately $177 million in global revenues in 2008 to $588 million in 2014. Key growth drivers are the current economic conditions, shortage of skilled IT workers and increase in the number of mobile workers or remote workers.

Citrix Online also offers solutions like GoToMeeting and Citrix GoToWebinar, which, according to company officials, enable SMBs to conduct online meetings from any location. Featuring free unlimited VoIP and audio conferencing, both systems also include a number of enhancements, which the company announced last year.

 Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Article posted by TMC, written by TMCnet Contributor, Rajani Baburajan, written on October 23,2009. http://www.tmcnet.com/voip/ip-communications/articles/67347-frost-sullivan-names-citrix-onlines-gotoassist-as-market.htm