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Help Desk | Network Operations

Help Desk | Network Operations

The Innovative Network Solutions (INSC) Help Desk is a 24-hour-a-day, 7-day-a-week fully-staffed NOC (Network Operations Center) serving businesses of all sizes in Stamford, Greenwich, and all throughout the Tri-State area serving businesses of all sizes in Stamford, Greenwich, as well as all throughout the Tri-State area, spanning across the US to California.

Located in Connecticut along the busy Northeast Corridor, it provides constant monitoring and oversight of our clients’ business computer networks. With its redundant connections to the Internet and back-up diesel power, the NOC is the core of the INSC Help Desk service.

What is a Help Desk?

A Help Desk is a single-point-of-contact for all of your end-users to access technical support. Support can include answers to software-related questions (such as launching, using, or creating reports from applications the business utilizes), and help with problem-solving (i.e., “I can’t connect remotely while outside the office”). The INSC Help Desk is fully operational around-the-clock, meaning your employees can work more productively from wherever they may be. Even if your business already has an in-house IT support person, the INSC Help Desk complements his or her abilities, and can provide nighttime, after-hours, and vacation support.

What are some of the services a Help Desk can provide?

The INSC Help Desk is the most comprehensive IT support solution available. It routinely provides the following services and benefits for our clients:

24 x 7 Monitoring & Alerting

Reporting and Trending

Comprehensive Client Services CMS Ticketing System

Vendor Management

Incident Tracking and Escalation

Content Deployment

Preventive Maintenance

Level I & II Service Desk

Systems Health Check

Error Log Analysis

Warranty and Maintenance Tracking

Patch Management

Application Deployment

For more information on the advantages of our Help Desk solution contact us online or call 888-398-3778.